Bengaluru – In a striking case highlighting consumer rights, the Bengaluru Consumer Court has imposed a fine of Rs 60,000 on the matrimonial portal Dilmil for its failure to deliver promised matchmaking services to a distressed parent. The case, brought forth by M.S. Vijay Kumar, underscores the frustrations faced by individuals seeking matrimonial assistance through online platforms. Vijay Kumar, a resident of Bengaluru, took to the Dilmil matrimonial portal in search of a suitable bride for his son, Balaji. Eager to find a match, he registered his son on the platform after being informed about its services. During a visit to the Dilmil office in Kalyan Nagar on March 17, Kumar submitted his son's documents and photographs, following the payment of a hefty registration fee of Rs 30,000.
The staff assured him that a suitable bride would be found within 45 days. However, as the deadline approached, Kumar's hopes began to fade. Despite numerous inquiries and follow-ups, the matrimonial portal failed to deliver any potential matches. The situation escalated when Kumar and his son were met with repeated delays and disrespectful treatment from the portal's staff, who mocked and insulted him when he sought answers. Frustrated and feeling wronged, Vijay Kumar decided to take legal action. After sending a legal notice to Dilmil on May 9, which went unanswered, he turned to the consumer court for justice. The court hearings unfolded over several days, culminating in a verdict delivered on October 28.
In its ruling, the consumer court criticized Dilmil for its lack of service and disregard for consumer complaints. The court noted that the portal not only failed to produce any potential brides for Balaji but also neglected to respond to Kumar's grievances, culminating in a loss of faith and substantial financial investment. Consequently, the matrimonial portal was held accountable for its negligence, leading to the imposed fine. This case serves as a reminder of the importance of accountability within online service providers and the rights consumers have in seeking justice when promised services fall short. The decision has sparked discussions on the reliability of matrimonial platforms and their obligations to ensure customer satisfaction. As the digital matchmaking industry continues to grow, this ruling may pave the way for more stringent regulations to protect consumers in the future.
